In the unlikely event you have received the wrong item, be sure to get in touch with us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:  

• Your order number
• The name of the item you did not receive
• The name of the item you received in its place
• A clear photograph of the item you have received, including the logo 

Once we've received the above info, our Customer Support team will get this sorted for you as soon as possible! 

You may be asked to return the incorrect item to us through our returns process. See our How do I return my items? Page, if you need help with how to do this.

ALL CLAIMS FOR ORDERS ARRIVING WITH AN INCORRECT ITEM MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.